Defective Goods - Curated

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  • Defective Goods

    Below is Curated by Reaching Quiet's policy as it relates to defective goods. Please note that defective goods are different from items that have been damaged during transit.  Refunds are not issued except in the case of defective merchandise we are unable to replace. Replacement parts may be issued to resolve the defective items. 

    We ask that you report any product defects within 30 days of you receiving your order. After 30 days, Curated by Reaching Quiet will make every attempt to replace your item, but charges may apply.

    Requests to replace an item always receive priority handling at Curated by Reaching Quiet to keep your project on track. But, please note that these requests are subject to availability.

    Replacements are sent free of charge, and Curated by Reaching Quiet will cover any return shipping costs and the shipping of the replacement product. Curated by Reaching Quiet will send you return instructions to follow. Please do not discard the defective product or original packaging until you receive these instructions. Failure to follow these instructions (such as failing to return the defective product or failure to send requested photos of the damaged item) may result in a delay in the replacement or an incurred charge for the replacement.

    As it is very important that any product issues are properly diagnosed, we ask that you help us eliminate any issues with installation or other variables before requesting a replacement. Our tech support team and/or manufacturer representatives will work with you to accurately diagnose the issue you are experiencing. If a returned item is found to be in working condition upon inspection, you may not be eligible for a refund and may incur a restocking fee.

    Curated by Reaching Quiet is not responsible for reimbursement of any labor costs or project delays that may occur due to the receipt of defective goods.